Privacy Policy
AskTutorsEdu is committed to protecting the privacy of every student, parent and tutor who uses our online IGCSE, GCSE and A Level tutoring platform. This policy explains, in plain language, what information we collect, how we use it, and the choices you have.
We never sell your data
Your personal and academic information is used solely to deliver tutoring services — never sold or rented to third parties.
Secure payments
Card and billing details are processed by trusted, PCI-compliant third-party payment providers — we never store full card numbers.
You're in control
Access, correct, export or request deletion of your data at any time by contacting our privacy team.
Parental consent for minors
Where a student is under the age of consent, a parent or guardian registers on their behalf and controls their information.
1Introduction
AskTutorsEdu ("AskTutorsEdu", "we", "us" or "our") operates asktutorsedu.com, an online platform connecting students with qualified tutors for IGCSE, GCSE, A Level and related curricula. This Privacy Policy sets out how we collect, use, store and safeguard the personal information of students, parents, guardians and tutors who visit our website, submit an enquiry, book a free demo, or enrol in a tutoring package.
By using our website or booking a session through AskTutorsEdu, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our site or services.
2Information we collect
We collect information that you provide directly, information generated automatically as you use our site, and information shared with us by tutors and schools where relevant. This may include:
- Personal details: full name, email address, phone number and, where applicable, date of birth of the student.
- Academic information: curriculum or exam board (IGCSE, GCSE, A Level), subjects of interest, school name, and current grade or target grade.
- Payment information: billing name and address, processed securely by our third-party payment providers — we do not store full card numbers.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
- Communication data: messages, enquiries or attachments sent to us through our contact forms, WhatsApp, email or live chat.
- Session data: lesson bookings, attendance, progress notes and feedback shared between tutors and students to track academic progress.
3How we use your information
We use the information we collect for the following purposes:
- To match students with suitable tutors and schedule tutoring sessions.
- To process payments, issue invoices and manage subscriptions or packages.
- To respond to enquiries, provide customer support and send booking confirmations.
- To improve our website, tutoring platform and course materials based on usage and feedback.
- To send service updates, exam-season reminders or promotional offers, where you have opted in.
- To maintain platform safety, detect fraud, and comply with applicable legal obligations.
6Data retention
We retain personal information only for as long as necessary to provide our services, satisfy the purposes described in this policy, or comply with legal, accounting and reporting obligations. When information is no longer required, we securely delete or anonymise it.
7Your privacy rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal and contractual retention requirements.
- Withdraw consent to marketing communications at any time.
- Object to, or request restriction of, certain processing of your data.
To exercise any of these rights, contact us at privacy@asktutorsedu.com. We will respond within a reasonable timeframe and in accordance with applicable data protection law.
8Children's privacy
Our tutoring services are designed for school-age students and are intended to be used with the involvement and consent of a parent or guardian. Where a student is under 13 (or the age of digital consent in their country), a parent or guardian must register the account, provide consent, and remains responsible for the information submitted. We do not knowingly collect personal information directly from children without such consent.
9Google user data
Where a tutor or student chooses to connect a Google account, AskTutorsEdu may access Google Calendar and Google Meet data solely to schedule tutoring sessions and generate video-call links. This data is used only to provide the scheduling feature — it is never sold, shared for advertising, or used to train AI or machine-learning models. Google user data is encrypted in transit and at rest, and access is restricted to systems that need it to operate.
Users may disconnect their Google account or request deletion of associated data at any time by contacting privacy@asktutorsedu.com. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
10International data transfers
As AskTutorsEdu connects students and tutors across different countries, your information may be transferred to, stored, and processed in a country other than your own. Where this occurs, we take reasonable steps to ensure your data receives an equivalent standard of protection, consistent with this policy and applicable law.
11Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page along with a revised "last updated" date. We encourage you to review this page periodically.
12Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out:
- Email: privacy@asktutorsedu.com
- Contact form: asktutorsedu.com/contact-us
How we keep your information safe
We apply administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, alteration, disclosure or loss.
Encryption
Data is encrypted in transit and at rest across our booking, payment and scheduling systems.
Restricted access
Only authorised staff who need it to deliver our services can access personal information.
Secure payment gateways
All payments are handled by trusted, PCI-DSS compliant third-party providers.
Privacy Policy FAQs
Quick answers to the questions parents and students ask us most about their data.
No. AskTutorsEdu does not sell or rent your personal information to third parties. We only share data with tutors, service providers and legal authorities as described in this policy.
Yes. You can request deletion of your data at any time by emailing privacy@asktutorsedu.com, subject to any legal or contractual retention requirements (such as completed payment records).
For students under the age of digital consent, a parent or guardian registers the account and manages consent. We limit data collection to what's needed to deliver tutoring sessions and never use children's data for advertising.
We only use Google Calendar and Meet access to schedule sessions and generate video links. This data is never sold, used for advertising, or used to train AI models, and you can disconnect your account at any time.
You can reach our privacy team at privacy@asktutorsedu.com, or via the contact form on our website, and we'll respond as soon as possible.
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